Most payments at Warung24Jam settle in 3–15 seconds. Occasionally, bank clearing delays or e-wallet network spikes can slow down status callbacks. Follow this guide to resolve it swiftly.
QRIS, VA, Retail & Wallet Payments3 min read2026-10-30
Payment Deducted but Invoice Still Unpaid: Troubleshooting & Resolution Guide
Troubleshooting steps if your bank account or e-wallet was debited but the invoice remains unpaid due to interbank network delays.
Important Notice
BANK MAINTENANCE WINDOWS: Major banks (BCA, Mandiri, BRI) conduct scheduled nightly maintenance between 23:00 and 01:00 WIB. Orders placed in this window update immediately once bank systems reconnect.
Tutorial Steps
1
Step 1
Wait 30-60s & Click 'Check Payment Status'
Interbank settlements (especially QRIS across distinct banks) can take up to 60 seconds. Click 'Check Payment Status' on your invoice to ping the gateway for instant synchronization.
2
Step 2
Inspect Banking / E-Wallet Debit Records
Verify that funds were indeed deducted and capture a screenshot showing the transaction reference number (RRN).
3
Step 3
Confirm Invoice Has Not Expired
If payment landed after the 60-minute cutoff, automatic binding halts. Rest assured, your funds are completely safe.
4
Step 4
Message 24/7 WhatsApp CS with Proof
If unpaid after 3 minutes, tap 'Contact Customer Service' on the invoice. Share your Invoice Code and receipt screenshot. Our finance agents will verify and force-fulfill or refund in 1-5 minutes.
Frequently Asked Questions
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